Q. How do purchase my order on the site?

To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page. If you are an existing member, log in to your account using your Username and Password. If you don't have an account and do not wish to create one, you can proceed to check out as guest. 
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
Vivacious Heart offers various kind of Payment Methods as shown below :-

1. Bank Transfer (Manual Transfer to our Account)

Instructions
Please Transfer to the following account :
Name of bank: Malayan Banking Berhad
Account number: 564892129362
Pay to: Vivacious Heart Enterprise

You may send a photo of the receipt through whatsapp/telegram (+601136695994)
or Email it to billings@vivaciousheart.my
or upload a copy of your payment slip to : Payment Notification
Your purchased products will not be delivered until we have this confirmation.

2. Debit Card/Credit Card/Internet Banking/e-PAY/e-Wallet Via eGHL Payment Gateway

Participating Banks

1. Affin Bank
2. Agro Bank
3. Alliance Bank
4. AmBank Bank
5. Bank Islam
6. Bank Rakyat
7. Bank Muamalat
8. Bank Simpanan Nasional
9. CIMB Bank
10. Hong Leong Bank
11. HSBC Bank
12. Kuwait Finance House
13. Maybank (M2U)
14. Maybank (M2e)
15. OCBC Bank
16. Public Bank
17. RHB Bank
18. Standard Chartered Bank
19. UOB Bank

Q. How to change my account personal information and shipping address?

1. Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?

• Yes,  only if the order is still on pending status. Please send an email to our customers service at customer@vivaciousheart.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
• Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?

• All products transaction currency will be done in Ringgit Malaysia (RM)

Q. How long does the delivery usually takes?

• Orders will be processed and shipped out within 1-2 business days. Deliveries to your address usually will take about 2-5 business days depending on the courier provider.

Q. I still have doubts!

• Sorry if our FAQ does not have sufficient informations to clear your doubts. Please kindly send us an email at customer@vivaciousheart.my for us to provide further assistance. We look forward to serve you better.